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Frequently Asked Questions
Do you accept returns?
We do not accept returns—exchanges for store credit only, with items in excellent condition.
When will I receive my order?
• Please allow 1-2 business days for your order to be processed. • Standard Shipping takes 2-5 Business Days $7.95• Heavy goods shipping 3-5 business days $12.95• Priority Domestic Shipping 2-3 Business Days $15.75• Overnight US Shipping (Domestic) – (1 Business Day) $27.25• International Shipping – (7-14 Business Days) $40.50
Do you ship internationally?
Yes, we can ship internationally. International Shipping – (7-14 Business Days) $40.50
Do you offer local-pick up?
Yes! If you're based in Tampa, Florida, you can select the local pickup option at checkout. Once your order is ready, we’ll provide pickup details so you can grab your items hassle-free!
Do you ever have sales?
Yes! We occasionally offer exclusive sales and promotions. Be the first to know by following us on Instagram @queenempirecouture and signing up for our email list—you won’t want to miss out! ✨